Q: How long does shipping take?
A: After shipping, it takes 30-35 working days for shipping.

Q: What are the payment methods?
A: We currently support PayPal and credit card payments. The currency type is USD.

Q: Is it home delivery?
A: Yes, we will all ship to your residence (addresses that cannot be shipped: military addresses, etc.)

Q: Where is your delivery range?
A: We can ship anywhere (except Puerto Rico, Hawaii, Alaska, and military areas).

Q: Do you charge shipping and tax?
A: Shipping and tax are free on our site. Taxes are delivered to customs by us when shipping the product.

Q: What is the shipping process?
A: After purchasing the product, we will check whether it is in stock. If in stock, we will ship from the nearest warehouse. The shipping time of this kind is generally 14-20 working days;
If there is no stock, we will arrange the production at the first time, and the production time is generally 30-35 working days; after the production is completed, we will arrange the delivery. The shipping time generally takes 30-35 working days.

Q: How to deal with delayed delivery or non-receipt?
A: In case of delayed shipment, we will offer $200-$300 compensation, or if you cancel your order, we will give you a full refund.
If you do not receive the products you ordered after the delivery period, we can provide you with a full refund.

Q: What should I do if I want to modify/cancel an order?
A: Orders can be canceled for free within 48 hours of purchase. After 48 hours, we will charge 5% of the order price.
The operating fee for amending orders is waived within 1 week of purchase. After 1 week, we will charge an additional $100 as an operating fee.
Before shipping, you can change the address for free. If the order has already been shipped, there is a handling fee of $100.

Q: What should I do if I received a wrong/damaged product?
A: If you find that you have received a wrong/damaged product, please contact us within 48 hours and we will arrange a reshipment.
If it is the wrong product, it is necessary to ensure that the packing box is not damaged. Because we need to re-collect the wrong product sent.
If the product was received damaged, please provide photos of the damaged parts.

Q: What are the conditions for returns?
A: The packaging of the product is not damaged, and the product is not damaged, that is, the product is in the same condition as you received it. Before returning the product, a complete package drawing and product drawing are required.
We do not accept returns for refunds on custom made products.

Q: How long is the return time?
A: Our return period is 30 natural days.
After receiving the product, you have 30 calendar days to request a refund. But need to meet the above return conditions.

Q: What is your returns process?
A: Contact us by email (email: livesaunas@gmail.com), and provide 5-10 product pictures. We will then conduct a return review. After passing the return inspection, we will arrange for someone to pick up the goods and refund the money. The refunded money is generally returned to the bank card you paid within 7-14 working days (the specific time depends on your bank's processing time)

Q: What are the details of the return/refund policy?
A: Within the return time
If the refund is due to product quality problems, we will bear all the costs;
If it is due to their own reasons (don't want it, or ordered the wrong product), the customer needs to bear all the shipping costs and pay 5% of the order price;
Return time exceeded
Regardless of the reason, the customer needs to bear all shipping costs and pay 5% of the order price

You can always contact us at livesaunas@gmail.com for any return issues.

Contact us: support@hylivesaunas.com / livesaunas@gmail.com

Telephone: (706) 518-0056

If the return is caused by the customer, the customer is responsible for the shipping costs. The specific cost is subject to the courier company you choose.

If the goods received are damaged or incorrect due to our reasons, customers do not need to bear the shipping costs.

Happy shopping ! !